Our goal:

Whether milk, jam, honey, eggs, or grains from local farmers, meat from our Call family butchery, or sustainable products from pure organic producers, we choose the very best quality for our dishes. We give preference to local producers and suppliers: bread and pastries from the “Mupan” and “Pech Martin” bakeries in St. Vigil, pasta products from “Panificio San Vigilio”, jams, honey, and spirits from the “Pincia” farm, and vegetables from the local vegetable garden “Urt da Ras - Mountain Veggies”.

We serve vegetarian, vegan, gluten-free, and low-calorie dishes. Our kitchen team is happy to accommodate special requests from guests with allergies, intolerances, and other personal or religious needs.

Throughout the hotel, we avoid plastic and carefully separate waste. The drinks at the bar are not served with plastic or single-use materials, such as straws or coasters. All drink and cocktail decorations are made by our bartenders. For our hot drinks, we use organic Alps Coffee as well as tea from the local farm “Maso Brunner”; our grappa and distillates come from the “Ladinia Distillery”. Many of our juices, wines, beers, liqueurs, and distillates are produced in the region. Approximately 70% of the wines on our wine list are from South Tyrol, and the pale and craft draught beer is from “Monpiër Bier” in Val Gardena/Gröden. We have replaced the printed drink and wine menus with tablets to save paper. Finally, we serve our guests free fresh spring water in glass carafes with every meal.

Throughout the resort and in the rooms, the soap dispensers are filled with customised, organic care products from the company “Pure Green”; enriched with pine and lemon balm aromas, they reflect our mountain landscape. We use sustainable and biodegradable products from the company “Unyrain” for all our laundry. Our employees have all been trained in hygiene so we can guarantee maximum sanitary protection in all areas. The swimming pool is disinfected using salt tablets on a chlorine zone basis without synthetic chlorine to ensure our water treatment is allergy-friendly.

Guests are welcomed with a sweet surprise from the South Tyrolean company “Loacker” and a bottle of natural water straight from our Dolomite springs. All aluminium coffee capsules in the suites have been replaced with biodegradable fairtrade capsules. Guests can also try two bottles of local fruit juice. The refrigerator may be freely used by our guests. When you arrive, it is switched off – just call reception to switch it on.

Our guests are invited to individually choose their preferred mattress firmness for a restful night’s sleep. The soap dispensers in the resort and the rooms contain personalised, organic care products from the organic company “Pure Green”; enriched with stone pine and lemon balm aromas, they reflect our mountain landscape. All products in the toiletry kit are packaged in recycled paper.

Our guests can leave dirty towels that need to be changed on the floor. The bathrobe is free of charge and is washed every seven days and at the end of the stay. Additional linen will be charged. During the stay, bed linen is changed every three days unless guests request a more frequent change. If they put the #myexcelsiorgreen sign on the door, it means they choose not to have their room cleaned that day. If they put the #myexcelsiorgreen sign on the bed, the bed linen will not be changed that day.

Our buildings were built for low energy consumption according to Klima Haus A and B criteria. Natural materials such as fibreboard, solid wood, and stone and recyclable products such as iron and glass were used in their construction. Our infinity pool requires 30% less energy than a comparable stainless steel or concrete pool, thanks to its polyurethane lining. The sophisticated overflow channel, the sterilisation system, and the heat recovery from OSPA save another 20% in energy costs. Part of our energy is supplied by a CHP unit. The plant simultaneously produces electricity and thermal heat without requiring additional fuel. In addition, our Dolomites Lodge is equipped with a photovoltaic system that utilizes solar energy for electricity generation.

Hogast’s statistics, which compare energy and methane consumption over time, allow for constant monitoring. In 2022, we offset our methane emissions of 2021 through our “WOWnature” projects. One of these projects focused on protecting the food forest in Alta Badia, and the other supported a local community in Vietnam. The plants that surround the Excelsior were planted by the landscape company “Obojes”. They exclusively comprise species well-suited to the climate and weather conditions of our mountains, such as pines, stone pine, ivy, etc.

As a village without through-traffic and with a sustainable mobility vision, St. Vigil offers a unique opportunity to explore the area without a car. In summer, our guests can reach all hiking destinations in the region using free shuttles and lifts. As a guest of our resort, you will receive the Südtirol Guest Pass Alto Adige free of charge via email at check-in. This pass allows you to use all public transportation (including regional trains) throughout South Tyrol and all ski buses in the Val Pusteria (including Val Badia). In winter, our guests can reach the ski slopes directly from the hotel’s ski room. At the resort’s entrance, 2 ECOGY charging stations for electric cars (€0.70 per kW) are available to our guests. 

We are committed to supporting projects and initiatives that enrich the cultural heritage of our community. We support local associations, such as the music ensemble, sports clubs, the church community, and the tourism association, through financial contributions and by helping out at festivals and events. Likewise, we choose our artisan partners based on our philosophy. For instance, during the construction of the new Dolomites Lodge and the recent renovation work, we worked almost exclusively with local companies. In the process, we never throw away undamaged furniture but sell or give it away so that it can find a new home. In order to bring our Ladin culture closer to the guests, they are greeted on arrival by receptionists in traditional dirndl dresses, themed evenings with music and traditional dinners are organised, and our culture is brought closer to the guests during guided hikes.

“When the employees do well, the guests do well, too.” In line with this motto, our employees are valued, supported, and promoted. Fair pay with regulated working hours and days off: none of our team members works more than eight hours a day, not even in the kitchen or in service. These accommodations create a feel-good atmosphere and a relaxing retreat. With free annual training and our own employee menus, we offer the best conditions for a dream job at the Dolomites Life Resort.

Our staff have access to “hotelkit”, an internal communication tool that makes daily work more effective and increases value for guests. Daily team meetings promote togetherness, and this exchange of ideas, as well as the additional weekly department head meetings for the organisation of the operation, confirms our reputation as a friendly and accommodating #myexcelsoiorteam. Our staff are actively trained in internal environmental, sustainability, and social policy initiatives both before and during the season. This training teaches them how to save energy and water, comply with waste disposal regulations, use detergents correctly, and buy regional, organic, seasonal, and fair-trade products. We also encourage our employees to explore nature together in their free time; for example, they can use our mountain bikes free of charge and have access to the fitness room to exercise when the weather is bad.